Here at KETRON AMERICA, our dealers are supposed to show you the product AS IS FROM THE FACTORY, then mention the various upgrade packages you can get as well - and then you the customer decide what is best for you. If this was not done, kindly let us know and we will try to resolve this with the dealer in question. Outside of the USA, we have limited control. There are a few European dealers who now carry our packages and do likewise in Europe, alongside 3rd party content developers who sell their content directly. At the end of the day, the customer SHOULD be presented with ALL options available at the time of the sale.

However, bugs and fixes (updates) are made FREE and available on KETRON ITALY's website once released. This does not involve any expense for any customer.

KETRON ITALY also produces additional CONTENT (Live Styles, Content ... etc) which customers can CHOOSE to purchase and personally install in their instrument.

As for saying yuur EVENT is 'not up to par' - with what? The above review was conducted by a customer (like yourself) in the UK who felt the EVENT was not all it should have been. He had the choice to RETURN it or keep it as is, or get our package and see if it made a difference for him, which it did in this case. For many others especially in the Middle East etc, our packages are not worth it for the music they play.

Hope this clarifies this.

Thanks,