My first Bose L1 PAS system arrived UPS with an obvious forklift hole punched through the center of the base unit box, in one side and out the other. The driver told me if I opened the box to look at the damage, that meant I accepted the shipment AS IS. I called Bose and they told me to tell the driver to return it to them, and they sent me another, overnight, the next day. This one also had an obvious forklift hole in the box, but in the corner, and base unit was not damaged. I switched to Fedex at that point.

Good luck, Russ,

Gary