Hi Bill, and good morning (GMT),

It's incredible to believe that people can't at least say 'Thank You' for somebody's effort. Whenever possible both Mark or I do try to at least do that small simple email that shows you appreciate the work involved.

On a personal note, I realise that my playing is not totally up to scratch but, at least, I made the effort as have all those you've mentioned in the topic header.

Yours, with regards as always,

Lucy