Originally Posted By Ketron_AJ
Originally Posted By LatinoMike
I am in the UK, and I bought a Ketron product because I believed it was the best instrument to work with for live performances.

I have raised several questions with Ketron concerning problems I had using their product, but as others have said, there is no response from Ketron, and I am left to struggle on to find my own solutions.

I still have faith that Ketron is a great company, and able to manufacture the sort of products that live performers will be able to benefit from. However, Ketron must wake up to the fact that issues are arising, and if the company does not address them then somewhere down the line they will lose sales.


For KETRON related needs in the UK, you can reach out to Darren on this forum (Tonewheeldude) and he will be able to offer you product support. If you cannot get a hold of him, we will be glad to help you too (AjamInc@Gmail.com) or call us at 267-323-5005

Thanks,

AJ, I think you are a fantastic guy, the way that you try to help Ketron users. But you are just one very helpful person and Ketron should be offering support through video tutorials, and on their website.

It is a problem, at least for me, that Ketron doesn't have a load of tutorials showing us how to use their products. I bought your Audya videos AJ, and they are very good, but users need some more in-depth tutorials about specific issues that we encounter. Ketron does not appear to offer tutorial videos about their products - we have to learn how to use them from the manual or from the few users who have made their own videos.

Darren is great, and very helpful, but he does not have all the answers, and when I have sent him messages they have never been answered. Perhaps nobody knows the answers, but if we are to get the best use out of Ketron products then somebody should help us.

For example, I had a question about how to produce a 6/8 Afro-Cuban rhythm to accompany the song Afro Blue, and also how to create a style or method to accompany the jazz classic "A Night in Tunisia", Both issues which I also raised in this thread:

http://www.synthzone.com/forum/ubbthreads.php/topics/444910/Audya_tutoral#Post444910

Darren suggested that I could have different registrations for the parts of A Night in Tunisia, but there are no examples from Ketron about how to deal with such practical matters that we come across in particular pieces of music.

Another thing I would like to know is how to use a breath controller with the Audya products. Again this has remained unanswered by Ketron:

http://www.synthzone.com/forum/ubbthread...ya_4#Post447406

If I was already an expert in using Ketron products then it wouldn't be a problem, but I do want to become an expert and I wonder how I can achieve that when a lot of the information is not available to me.