mc2pereira,

With reference to your video above, your computer is not 'seeing' the audya due to a missing updated driver.

Email us privately at AjamInc@Gmail.com so we can send you the new OS file and you and install directly using a USB stick and update your Audya 4.

Thanks,

AJ

PS:- Sorry for the late help. We were not aware you needed help and no one notified us here of your issue.