You are spot on there. The internet sellers are box shifters with little regard to customer support. They work on just a few % profit. They have forced out the local music stores putting more and more pressure on the local distributor making their jobs near impossible. Cross border selling is compounding the problem in Europe with German companys undercutting everyone else. Distributors in other countries are forced to turn away those who have bought from another country leaving customers frustrated

....its a total mess, nobody in the music industry is making any money, customers are becoming angry because they dont recieve instant attention. Because there are no longer places to see products the manufacturers are suffering low sales....I fear its all going down the tube.