AJ is not a superhero and can't keep support alive by himself forever here in the US. In the past I received product support from regional dealers in Colorado in the west and NY in the east. Now those options are gone. I'm a fan and user of their products and don't want to bash, but with a product like the SD9 quickly catching on I don't see why more resources aren't directed to support around the world. I understand they are small, but they do charge a premium for their products. This is not a new problem for them or heard by us. Sorry for hear of your difficulties.