Hi Henni, sorry to ear that.The problem with Ketron and we all know its there marketing and and service after sale,they dont care.
Henni can you tell me if your styles that I download for my audya5 I have to delete them because the post you have done you are saying not to play them on the sd9 ( is the audya is the same)
Hoping your problem can be fix maybe with our friend AJ
Thanks in advance