TOM: First of all, congrats on the purchase of an Audya.

But I have to ask...what earth are you doing asking for support on a privately run general keyboard forum?

1) If your Audya is new you should be straight back on to the retailer. They should sort this out.

2) If your Audya was actually new it is highly unlikely to have the 2011 update on there - particuarly a corrupt version. I suspect the Audya may not be new from the factory or the retailer has tried to 'help' you out by copying styles onto the hard disk...or the instrument has been restored incorrectly by the retailer. Having dealt with Ketron for a number of years I have yet to see a bad instrument out of the box. Again I would want answers from my retailer on this one.

You will not see any '&' signs on the screen when selecting a style, the Audya changes this to an inverted V (the Audya logo) for Audio Styles.

DUSAN:
If you still have your USB keys and explain the situation to your distributor they might reinitialise them for you for use on your new Audya.

If they were stolen, you need to claim on insurance along with the keyboard. You cannot expect your distributor to give you a free Audya - or free USB drives, but you might be able to do a deal.