Sounds like something that could be a simple software fix. Much like the velocity problem I'm stuck on.
Roland is starting to put out videos on YouTube for simple operations. Maybe they will continue to move forward and do another operating system update.

Good luck
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Bill in SC --- Roland BK9 (2) Roland BK7M, Roland PK5 Pedals, Roland FP90, Roland CM30 (2), JBL Eon Ones (2) JBL 610 Monitor, Behringer Sub, EV mics, Apple iPad (2) Behringer DJ mixer