Judy, by the way you mentioned you had bought a service manual for the KN6500. Although there are sites that sell these they don't actually own the rights to them. Panasonic does. If you could attach it to an email to me nigelsp@synthzone.com I will put it in my Technics archive so other KN6500 owners can get it for free without buying it. It sort of sucks people have to buy it from sites that don't really own it.