It DOES, however, point to a total lack of concern by the parent company that their product is adequately represented in foreign territories.

Yes, CURRENTLY, the UK distributor seems on the ball. But should Ketron ever change distributors, watch out! They obviously do not give a damn about the US distributorship (or how their product is represented and serviced over here)... you better hope that you don't get a distributor as lackadaisical in the UK as we have.

This falls squarely upon the parent company, IMO. They cannot fail to be aware of the issue.