It seems that this matter is now resolved. What happened was:

UPS brought my parcel into SA for custom clearance. a Friend gave me the contact detail of Gift who, according to him, works for customs & will inform me on the progress of my parcel (this takes much longer in South Africa). I did same for previous parcel received through the mail from Ketron UK, only then I was provided with a different contact over at customs as this time the Post Office was involved. I phoned them on a daily basis until my parcel was cleared.

What I did not know, was that Gift works for Mass Cargo Freight & he saw my enquiry as a instruction to intervene. Next thing (I can now no longer blame him for this), he seizes my parcel from UPS, signs for it on my behalf, and now presents their own applied rates to clear & deliver to me.

Next, UPS retaliates & bill them for handling & storage & of course this gets billed back to me. I asked UPS from day one what Mass Cargo Freight had to do with my UPS delivery. Had anyone responded by telling me what really happened, this issue could have been resolved long ago.

I believe my parcel is now back in the hands of UPS & I am waiting for any update.

Keep well all my friends,

Henni