Well, my experience regarding Ketron support are in fact very good.
When I got a problem after upgrade SD1 OS, they replied rapidly by
e-mail and even added a "quick fix-file" to solve the problem.

But, when it comes to the Audya hype, it sure started way too early
and stired up the expectations and/or anticipations to levels hardly
seen before when hype a new arrangerkeyboard..
Guess Ketron won't do it likewise if or when a new model start take
form at the engineers drawing board.

Cheers
GJ