I want to shout out a BIG THANKS to Scott for calling me this afternoon. He caught me in the middle of something else, but I'm sure glad I took the time to speak with him. He encouraged me to do a reset because some styles were missing and I was having trouble with some procedures. Voila! After the reset all the User 3 styles popped up, the STS voices were visible and I even managed to figure the ??? proper way to load SMFs. The only thing I'm still having problems with is accessing all 4 STS during a SMF. If anyone has that answer, please let me know.