Well, all I can say, Scott, is keep up the good work.

In regards to the recent
seeming negativity...I suppose some people seem to go through life standing at the complaint counter.

I remember this saying from a friend in AA (he was not the author)
"You can complain because roses have thorns, or you can rejoice because thorns have roses." The polls have been very informative, both for SZ'ers and perhaps also for any manufacturer's reps who may be lurking.
Ian