In business, you hold your cards very close to the vest. Yes, you want to have a close relationship with your customers. You want to know how they feel about your products, the strong points/weak points, new features they want etc. However, across virtually all industries, that information is highly valuable and private.

Sure, we'd love to see the big 3 arranger makers announce they were going to all merge their efforts to create a super arranger, but that's not going to happen.

Its a bit of a tight rope act...communicating with your customers, but not revealing the wrong information at the wrong time.