Thats serious stuff James...
I agree with you that companies like this can not be trusted, when they have that kind of attitude i highly doubt their service too.
As long as Open labs does not support Karma they are nothing more then a combination of a masterkeyboard, some controllers and a PC. Even tough Riff looks like a very strong tool, its nothing else but a VST host.
Liontracs tough has a clear and clean interface of themselves with atleast the same possibilities as Open labs and even more because of Q-ranger and the other arranger options.