That's really suspect how in Japan Roland acknowledges the "fuzz" problem and offeres to fix it, but here in the US their response is denial and belittling the user. Obviously they are aware of the problem and have a fix for it. So why don't they do the same fix in the US?

It really erks me how so many US companies have the attitude to deny any problems with their products or services rather then face them and fix them. Good old American business ethics.