So many "problems" can be solved if only people would RTFM.

We live in an age where folks can't seem to take the time to crack the manual -- yet they can find plenty of time to fill up internet forums with long diatribes about how bad they perceive a device to be -- only because the PEBKAC.

My day job is as a design EE.

They flog us towards the end of every new project to get that user manual written, edited and ready to go.

And then the product goes to market.

And then the same old, same old starts.

On top of all that, we are then castigated if we answer the Customer Support line and have the unmitigated gall to tell the consumer that the answer to their perceived problem is on page two of the manual in bold...

As user equipments get laden with more and more features, the complexity involved requires the user to educate themselves concerning not only the operation of their new equipment, but in certain practices and terminologies that are common to all pieces of gear like the one they just purchased.

Gain Staging is certainly one of those common terminologies and practices.

The price paid for a piece of gear does not include one-on-one tutoring costs.

Not yet, anyway...


--Mac

[This message has been edited by --Mac (edited 01-08-2010).]