My experience with TCs Customer Service Department has been abysmal at best. They did not return emails, when I finally was able to get a telephone number the technician I talked with put me on hold for over an hour, then he said he wasn't familiar with the Harmony M so he would have someone else to call me. I gave him my phone number and never hear from them again. I called three more times and each time was told the same thing. Additionally, my Harmony M came with the wrong owners manual (harmony-G). I was told on five occasions that one would be sent right away. I provided them with my mailing address each time. I still do not have the manual after six months. GC said they will order another Harmony M and give me the manual that comes with the new unit. That was a month ago.

Just another fun day in Paradise,

Gary