Hi "tweengigs:"

Sorry you encountered this problem. I looked long and hard at Zune but factored-in the Microsoft propensity for failure or rotten programming and decided on Creative Labs "Zen." It has served me well. I keep about 75% of my 700+ original songs on it plus other songs I enjoy.

I hope they get this problem solved for you quickly but it really grinds me that they continue to get away with ripping off the buying public. I still wish the current administration had split this invasive and mostly ineffective beast into several smaller companies. When it comes to corporations, big is never good for consumers, employees and taxpayers.

Good luck,

Dave Rice