After three (maybe more) years of using the Bose L1, the latch on the cover protecting the control panel and inputs failed to work Tightening the screw did not fix it. One minute the cover appeared to securely latched. The next it would pop open.

The other night while packing up, the cover popped off. If the little plastic nubs on either side of the cover are still intact, you can, carefully, bend the cover and re-insert the nubs to re-attach the cover.

Unfortunately, one of the nubs had broken off. I grabbed my credit card and called Bose Support. One quick check on their computer showing I was registered owner of an L1 and they (Mike) said they would ship a new cover out to me, no charge.

When the service is exceptional, I believe it is worth mentioning. So there. I did.

Eddie