Gang-

...On November 6th, I ordered a Tyros 2 and a Music pad pro (all the goodies) from Music 123. I recieved the T2 within about 2 weeks as it was on back order when I ordered everything.

...I've called back about every two weeks to Music123 inquiring on the status of my MPP, only to hear each time that Freehand Music Systems had apparently moved the shipment date back again. I have not been billed yet for this item.

...I have recieved all the misc. items for the MPP...all in good shape.

...Today I call Music 123 and ask again. Same story...this time, they expect Freehand to fill the order on january 8th...I ask the Customer Service person to please comment on if this order wil EVER be filled. She says she can only comment on what they actually have on hand. She explains they believe the product is arriving when it actually shows up, suggesting that vendors often fail or delay filling orders.

...Something's screwed up here, so I decide to call Freehand Music Systems directly. I speak with a very nice CS person of their own, who seems mystified that there is this problem. She explains to me that that have NO BACK ORDER ISSUES at this time with any customer!

...I then threw up just a little in my mouth...

...I gave her all my order info/contact numbers for 123 that I was using, she assured me that she would pursue this on my behalf (and lord knows how many other people waiting for their MPP). I hope to hear back from FMS later today.

This is the first trouble I've ever had with online retailers. I've used both American Music Supply and Music123 with fine results.

Stay tuned!

Bill in Dayton

[This message has been edited by Bill in Dayton (edited 01-08-2007).]