I feel Yamaha is listening to our requests [more like plea(ssseee!!] I think they're trying to give us what we want to an extent. Although of course we want it yesterday and all at once. But I've noticed a definite willingness on Yamaha's part, over the past couple years especially, to introduce new features, etc. that customers have requested. I think they have a great support staff in Steve Deming and others that I feel truly want to help out whenever and wherever possible.

It may not be as fast as we want or as much as we want but there have been improvements and a willingness to reach out to their customers. And in doing so they are undoubtedly reaching a sizable 'potential' customer database. By competitive prices, a good support staff, willingness to incorporate new features and ideas into their products, and their ability to 'listen' to what their customers and potential customers want in a Keyboard - Arranger or otherwise - they are on the cutting edge in my opinion.

But of course there is ALWAYS room for improvement. When a Company [any Company for that matter] puts its customers second or third or fourth, etc. on its list of priorities, then eventually; and possibly immediately that Company will begin to lose market share and with it the revenue that goes along with it. When the customer/consumer is not their TOP priority in any and every facet of their business dealings, then its all down hill from there.

As the saying goes: "It is better to give than to receive". Because when you give you will be blessed. And in giving you WILL receive.

Enough sermonizing for now...

Best regards,
Mike

[This message has been edited by keybplayer (edited 05-24-2005).]