I have never had a problem with any of my instruments while under warranty. Once I had a stuck key on one of my older keyboards, and ended up replacing it myself. However, at one time I did have a problem which I thought had to do with the ZIP drive, for which I was going to take my instrument in. Boy, was I in for a shock - I found out that my local Roland dealer, a very reputable store, which I know occasionally participates in this forum, and has gotten good reviews from other users in the area, would require me to leave my instrument in their shop for two weeks just to have their tech take a look at it. This is before he could order any parts if needed. The way they presented it to me, I would have to part with my keyboard for well over a month to have this problem fixed. I have no idea what it would cost me, but I dare say that if a store in Europe could have guaranteed quick repair, I would have been better off shipping it off there and getting it fixed and shipped back to me.

Incidentally, when I bought one of my computers, some 4 years ago, our local CompUSA had a very similar policy for repairs, even under warranty. But I managed to reason with their service department. There was no one to reason with at the music store.

Regards,
Alex