thanks mike,idatrod,yesterday i got an email from my friend who sold me my pc, he,s now living in uk.he knows about the problem and he will soon be in the process of fixing it for me from uk apparently he can control my pc from abroad ,and fix it from there,ie over the internet,i will go to windows update and remove my anti virus,but dont know what a firewall is, anyway i,ll keep you posted ,,and thanks agai,mike