Hi Graham
That's funny, because I think Roland customer support in the U.S. stinks! The last time I tried, they didn't have any email address at all, and they had no toll-free number. I had to call long distance to Los Angeles. Then, eventually, I was advised to bring my item to an authorized service center. It stayed there for about 4 weeks, waiting forever for Roland to send a small part to the center.
P.U.

Tom G.