Yes,

I have contacted both of them and they responded but the suggestion that AJ gave me didn't work. After that I haven't heard from him again.

It is kind of hard to reach AJ or DanO because they are quite busy and they don't respond on every message.
I do understand them, they have other things to do then to reply on every Ketron problem.

That's why I have asked for maybe more dedicated technical support where I wouldn't have to wait few weeks before I get any response.
More like regular Yamaha or Korg tech support.

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