I gave up using Norton a year ago when I was introduced to AVG which in Uk is free.
As I remember during my attachment to Norton, they could not zap ANY of the virus which they discovered in my mail, but they advised transfer to the 'Quarantine' log. I always did this and then 'deleted it from there.
cheers
Eddie J

------------------
Eddie from Rotherham
www.yamahakeyboards.info