Donny: I am guessing you and Fran went to the GC in Fairless and SA at Franklin Mills (or something similar).
I agree that the internet is changing the dynamics of the industry. If you think about it, advanced keyboards by nature are played by people you are technically adept. Therefore, they are going to shop on-line for price. The item is a commododity and the in-store sales people don't have the product knowledge. And even if they did, must people would still shop on-line for price anyway.
What that leaves the store with is sales for the less-sophisticated keyboards for arrangers and a couple of synths that they feel they can push out the door or at least stock to look legitimate.
Of course there are exceptions, like George Kaye. But I am sure even he depends on on-line sales for his business and when he does, he has to compete on price.