As you know, my HDM2 hard drive system for the PSR2100 broke on New Years Eve. I sent an email to the seller in the Ukraine. After two days I didn't get a reply.

I called the Ukraine, and was told in halting English that he would read my email the next day. The next day I didn't get an email so I called again. I was told that he would answer my email the next day. I didn't get an email the next day.

I had a Russian friend call. He told my friend that he was on vacation, that he had read my email, and that he would email me the next day.

Two days later I got an email. I was instructed to contact the other seller in Germany and arrange to ship the malfunctioning unit to him. Why it took a week for me to get this message irks and mystifies me.

I shipped the unit to Germany and included $20 extra saying that the extra money was included so that the unit would be shipped expeditiously.

I got an email saying that $20 is not enough. I replied, wait a second, this is a defective product. Most manufacturers ship the product back for free. I'm sending $20 out of good will so I can get my product back speedily. He replied, no problem, I'll ship it on Monday.

He shipped it parcel post - from Eastern Germany. I'll probably get it around the same time the PSR3000 comes out.

Unless you're desperate, don't deal with these clowns. If you have an arranger that doesn't allow a hard drive, and you really want one, wait for the PSR3000.

Beakybird