George,

It is truly disappointing news to find out from you that Solton has apparently decided to ignore the chord recognition issue. Even if they decided againest making any changes in this department, at least they should have shown the professionalism to at least have responded to your repeated emails regarding this issue.

At this point I must regretably say that I will not purchase a Solton product. Not only because they don't support the rootless chord recognition feature, but because they apparently have no interest in maintaining good customer relations. This in my opinion shows a serious flaw in the company no matter how good the product is.

George, Thank you so much for all the efforts you made in attempting to repeatedly contact both Lou at Bell Solton, NY, and Sandro in Italy regarding this issue.

- Scott

3/30: NEXT DAY FOLLOW UP:
The above posting made yesterday was in response to George Kaye's 3/29 posting (which he subsequently deleted) reporting that he was also disappointed that he had NOT received any word from Solton regarding my request for rootless chord voicing recognition. Apparently after reading my above posting, this news got quickly back to Solton, and they further investigated their records to determine that Solton HAD indeed responded to my rootless voicing request way back in January, but the news (email) NEVER got back to either George Kaye or myself. I don't know if this sudden "180 degree turnaround" news revelation was a result of someone reading my obviously negative comments in regards to Solton's customer relations or not, but apparently, Sandro, the head of Solton , had stated in an email (way back in January) that my jazz type "rootless chord" voicing recognitions would be implemented in the shipping version of the SD1. This certainly is "very encouraging" news. Please read my posting below for more details.

- Scott

[This message has been edited by Scottyee (edited 03-30-2001).]