I feel your pain with the bad experiences I read here about GEM support.......

I would take Dan's offer to go to his store and check out the SD-1 & other products.....I have met Dan O 2x & played this & other KB's in his stores and never had a bad experience. Even after the sales Dan would email me to see how things were going, I called him at work or at home with problems setting up my KB and he was always there to help and find the answers for my problems. Great customer relatons and that makes a succesfull dealer,
"After the Sale support"....Heck while in Maryland I even enjopyed the best Crab Dinner I have ever had in my life too!!!
Well worth the 3hr drive from NYC area.

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www.donnypesce.com

[This message has been edited by Dnj (edited 01-13-2004).]