Here's what I just sent to Yamaha, along with previous correspondence. I don't expect at this point to get any satisfaction. I hope they prove me wrong. I doubt that it will help. But if they would just level with us and tell us what is going on. . .I have run out of patience.

Another month has passed. No upgrade, no chip, no explanation.
Probably no more Yamahas for me.
You may tell whomever that I am seriously considering turning this entire thing over to my attorney.
Of course there is a disclaimer, but I feel quite certain that a catch-all disclaimer does not cover an integral feature that was
widely advertised as a selling point (the capacity to upgrade via software).
I have been quite patient, but one of the reasons I bought this keyboard was to use certain vocal harmony features that do not work correctly. It is setting in my living room while I use the PSR8000 on those occasions where I have to have that feature.
Can you please tell me--does Yamaha intend to correct the flaw in the vocal harmonizer?
That is a simple, straight-forward question, and I expect an answer.
Thank you,
Don Mason

-----Original Message-----
From: YCASupport Support YCA [mailto:yamahasupport@y...]
Sent: Monday, January 28, 2002 4:15 PM
To: dmason43@b...
Subject: Re: YCA Customer Request


Hi Don,

Still waiting to get the info and update chips from Japan. They've
been informed. Sorry it's taking so long.

Dave

>>> dmason43@b... 01/27/02 11:39PM >>>
Request Type: Technical Support
Don Mason
Benton
LA, 71006
USA
dmason43@b...

Model: PSR2000
Serial#:

Several of the Vocal Harmony settings do not function properly on my
PSR2000. I phoned customer support and they agreed with me. That
was several weeks ago.
The settings in questions are Karaoke Girl and Speedy Mouse, and
there may be others. The problem is that the lead voice is NOT
eliminated on these settings. Why would you want a Mouse to sing
harmony with you?
Also, you should be able to save the intro and ending preferences to
Registration. Also the Fingering Mode.
My OS is version 1.0. We really need upgrade!
Thanks,
Don Mason