I am sorry to say, most sales people that work in music stores-chains like GC, do not have a clue of the power of the arrangers, most of the time are kids with no experience, is easy out for them to down play a product that they are to lazy to get involved, or to even try, thank God there are stores like George Key´s, Dan Oneal´s, and in Phoenix, AZ (where I work, Guitar & Keyboard City) and a few more.
We have 3 stores, and even then , only in the main store, my co-worker Juan Miguel and I, are the only ones that more or less, know the arrangers, also the product reps, seldom are up to date in the arranger area.
Is most likely for us, to tell them what´s going on. I hope this improves in the near future for ALL the stores, reps and give more sales training to those "kids".

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mdorantes