I did respond to that email from Roland- for what its worth I post it here just to follow up on my puny threat!!

Mike H

To Roland Corp:
Hello Fumie

Thanks for taking time to write back about my suggestions. I think you will
find however, if you look a bit deeper into the reality of not only what
Roland does - but what every other manufacturer of any item in the world
does - and that is to take full advantage of any idea that crosses anyone's
mind or desk at any time - that might add in some measure to sales or
marketability.

My ideas are neither original nor unique - and I do not value them so highly
as to think I am in posession of some incredible bit of knowledge. What I
have suggested has in fact been recommended by other users to not only
Roland but other arranger manufacturers as well - 3 of whom have implented
the chord recognition scheme I suggested as a direct result of unsolicited
customer input.

For me to get a mail reply stating that Roland corporation is not interested
in my suggestions simply because they didn't ask me for it - is
fundamentally stupid on alot of fronts - and ignores the obvious insult to
someone who clearly understands music and is a customer. It would be very
interesting to see if Mr. K felt the same way about 'unsolicited opinions'
if he was in the room with us while I shared my ideas with him. What you
might have said as a responsible employee, charged not only with
legalities - but also with some level of pr responsibility - is that "I will
pass your comments on to someone for examination."

For myself, I do understand your position - it is incredibly short
sighted - and I will pass your sentiments on to the readers of the internet
forums dealing with arrangers. I am sure they will be impressed that their
professional observations, comments and suggestions can't make it past the
receptionist.

regards
Mike Heimbuch