I dropped my 2000 off for repair a couple of months ago on a Saturday. The "local" store here was packed and it seems like every instrument section had about 10 people jamming on the instruments. I usually go on weekdays and in case I had forgotten that experience was a reminder to me why I do. It took me almost 45 minutes to get my board proecessed for repair that day ( the usual name address and complaint info ).

AJ