More than just kudos to Korg. I want to relate my most recent experience with Korg and with Rondo Music, Union, NJ.

After reporting the above problems with my PA1XPro to Andre (a sales manager at Rondo) I was put in direct contact with the Regional Distributor Manager (Bobby Nelson) for the Tri-State area. I was able to explain the problems I was having with the Keyboard and after speaking with his technical support he suggested several possible fixes for the problem. I tried each of the suggestions and none corrected the problem. I once again contacted Bobby & Andre and immediately within 2 hours of our conversation received a phone call from Andre explaining that Korg would be shipping a new unit to them for a full replacement of my defective unit. Rather than suggesting that I bring my unit to a repair facility they recognized the urgency (the PAX1Pro is the house keyboard for my cafe which hosts musical entertainment 7 nights per week) and were able to provide outstanding support and customer satisfaction.

Thanks to Andre and Bobby and thanks to Korg for recognizing that their customers are worth that extra something.

Art