Hello time for my 2 cents. I also had a damaged keyboard shipped to me last week and the final packing was done by a UPS store. I just finished taking photos for e-mailing to UPS showing the packing and the damage to the LCD screen. DonM and Hank I have sent you a BCC copy of the original e-mail from UPS as well as the photos they requested. BTW they wanted me to take the keyboard, case and packing box to a UPS depot to be left with them and inspected. I said that was not acceptable at that point they requested photos.

Here's the text of the e-mail they sent me:

Dear Stephen,

First, let me apologize for the damage to your package and thank you in advance for your help in resolving this matter.

In order to adequately assess the damage and provide a timely resolution, we will need approximately 6 pictures of the packaging material and the damaged item(s). Please provide digital pictures of the following:

o A picture of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
o A close-in picture of the shipping label with tracking number (please zoom in enough to read the detail)
o A close-in picture of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.
o A picture of the damaged item.
o Two pictures displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).