Visit The Bar For Casual Discussion
|
|
|
Visit The Bar For Casual Discussion |
|
 UBBFriend: Email This Page to Someone! |
 Synth Zone BBS
 General Arranger Keyboard Forum
 GENERAL MUSIC ITALY ARE DISGUSTING!!! (Page 1)
|
| This topic is 2 pages long: 1 2 | next newest topic | next oldest topic |
| Author | Topic: GENERAL MUSIC ITALY ARE DISGUSTING!!! |
|
ziggy Member |
posted 12-21-2003 02:01 PM
   
WEll I would like to share with you my expirience with GENESYS. I bought the geneysy without even seeing it cause I knew it was going to be a much better Keyboard than the WK4. So I bought 6 for myself and my friends, well I was pleased with the Keyboard it had what I was aiming for, but the first disapointment came when I found out that instead of 2GB hard disk I found it had 1.3GB hard disk...wowww couldin't believe myself. So I contacted MR Marabella, this the the General Music Rapresentative and I told him about this matter. Man you know what the answear was??? nothing like the empty space. that's not all I am a guy that was telling him with a lot of faults there was and still is in the GENESYS. So then I asked him to send me the new OS upgrade and guess what....no answear and no OS that is what I call customer care. and all this because I asked him why my keyboard was shiped with a 1.3GB instead of the 2GB. so now I have a keyboard outdated. I am saying this because I feel like I am bieng robed of my rights for no good reason. So now I am certain that from now on the next keyboards surely wan't be GENERAL MUSIC not because they are not good but because the mother company is not Serious at all. We spend all that money on these top of the range keyboards to end up not able to upgrade the os which as you all know in the first few years they have a lot of problems. I would like your comments about this please. I take this opportunety to wish you and all your families at Synth zone all the best for Christmass and New year Tony. [This message has been edited by ziggy (edited 12-22-2003).] IP: Logged |
|
Scottyee Member |
posted 12-21-2003 02:23 PM
Hi Tony, I'm really disappointed to hear about the poor customer service you're receiving from General Music Italy, especially realizing what a longtime loyal customer you've been with them. I hope PaulD (Synthzone member & US GEM keyboard rep): http://www.synthzone.com/cgi-bin/ubbmisc.cgi?action=getbio&UserName=PaulD
PS: Hope you're still enjoying your Digitech Workstation Harmonizer. IP: Logged |
|
Scottyee Member |
posted 12-21-2003 02:53 PM
quote: I think it's important to point out that though GEM Italy may not "know the meaning of CUSTOMER CARE", that other Italian keyboard companies (like Ketron) 'do', as evidenced by Mr. Sandro Fontanella, who both listened & then responded by implementing my request of adding rootless jazz chord voicing recognition to their SD1 keyboard. That to me is CUSTOMER CARE at the highest level, and I wasn't (and still not) a Ketron customer. Even so, I think Ketron benefits highly from the addition of this feature. I continue to respect Ketron Italy and will always keep them in mind when making a future keyboard purchase. - Scott IP: Logged |
|
PaulD Member |
posted 12-21-2003 04:27 PM
Ziggy, I am sorry that you didn't get satisfactory response from Italy. I am not sure why that is, as I have never had anyone that I know of have these sorts of problems. If you would, send me an email, and I will personally make sure you get your issues resolved. I am not allowed to send you an OS update, if your instrument didn't come from the US, but I certainly can make sure you get one, and get the service that you should get. Again, I apologize for the mishandling of your requests, and I am sure there is a break down in communication somewhere. I promise that I will get to the bottom of this for you. ------------------ IP: Logged |
|
Bluezplayer Member |
posted 12-21-2003 05:06 PM
quote:
( Yes there IS a vowel at the end of my name... can you guess why ? lol ) AJ IP: Logged |
|
domenik unregistered |
posted 12-21-2003 05:33 PM
Hi tony I'm really sorry for what happen with you... About your OS that you need....if you get problem for have a Genesys OS, go direct to my friend Enrice web page: http://www.enricofalcone.de/ About Paul, Generalmusic USA...why you are NOT allowed to send a new OS for your client?? It NOT possible that another keyoard may try to load it why is NOT compatible. Look at me, I buildin keyboards too, with LINUX OS and all people there can copy, editing, updating how they like and want... cheers IP: Logged |
|
PaulD Member |
posted 12-21-2003 05:52 PM
The O.S. could be different, depending on the country of origin. It shouldn't be an issue for him to get a copy of the O.S., which belongs in his instrument, as soon as he emails me, I will make sure that they send him the appropriate version of the O.S. ------------------ IP: Logged |
|
msutliff Member |
posted 12-21-2003 08:48 PM
Dooh! That's not a Homer Simpson dooh...That's a Spanky and the Little Rascals' dooh when they saw saw a pretty girl. mike IP: Logged |
|
Scottyee Member |
posted 12-21-2003 08:54 PM
General Music definitely knows 'what' sells  Now where's the keyboard in that shot?  IP: Logged |
|
DonM Member |
posted 12-21-2003 11:23 PM
Under the left one. IP: Logged |
|
Scottyee Member |
posted 12-21-2003 11:46 PM
Ahhh, found it now. hmmm. . . the new Genesys Pro's appearance certainly reminds me a lot of the Tyros. Not only that but this goes to show you that keyboard manufacters like to designate their speaker-less arranger models as their PRO model. If only the Tyros didn't offer the Tyros add on speaker option, it too might have garnered the PRO title as well. - Scott IP: Logged |
|
ziggy Member |
posted 12-22-2003 12:19 AM
Well thank you guys for your support. Paul thanks for reply too it was very much appreciated, The only person that knows me a bit in this forum is Scottyee because I bought a Digitech from him and he knows how I trust people that is sending him money without even knowing him...that he can tell himself. Paul I have wrote to Mr Marebella 3 times in a polite way and still he never answeard me. I assure you all it wasn't a mistake that they sell the Keyboard with a 1.3GB instead of 2GB they must have had a SURPLUS of 1.3GB because they where used in WK8 so the first lot came out with a 1.3GB, which is not fair to us who both the first keyboards. I had good relation before I found out about the hard disk and Mr Marabella did send me an update, and then when I asked him about the Hard Disk that was the end of him replying me, now mind you when he send an upgrade to me I share it with 15 others who have them. That is not way to treat genuine customesr who had General Music keyboards for the past 12 years. When you have a mother company treating customers like that it leaves you with no alternative but to write to forums like this one and the no to ever buy it's products again. I have great respect to Paul D but I bout the keyboard from Italy even though I live in Malta and that is why I get this problem. Scottyee thans for your response and yes I am doing ok with the Digitech. Again Wishing you all the best for the festive seasons. Tony. IP: Logged |
|
Nigel Administrator |
posted 12-22-2003 12:33 AM
Tony it looks like you have the info you require to look into this. It is great having a representative like PaulD on the forum and I am sure he will look at what the problem may be. But the title of this thread is not indicative of the experience of most GeneralMusic users so I would like to remove it if it has served its purpose. [This message has been edited by Nigel (edited 12-22-2003).] IP: Logged |
|
KN_Fan Member |
posted 12-22-2003 01:04 AM
quote: ?? What keyboard? Ooh..I see..Don, you meant under the left ARM, yes? Sorry - had to do it IP: Logged |
|
ziggy Member |
posted 12-22-2003 02:14 AM
Hi Nigel Sorry for once I am going to disagree with you here. I am not one of those who write articles like this but I have made it clear to Mr Marabella that I would put it in this forum and still he didn't have the decencey to even reply my message. I am bieng very responsible here that is why I am displaying the name of the Person I was dealing with... Now my point is this, I am not trying to get a revange or anything but when you deal with top managment of a company and you don't even get a reply this is the only way I can express and show my disapointment. I feel there is nothing wrong in the title so I expect it will stay there for a little longer so to get my message around. I have send an email to Paul today and I know he will help but I feel the Managment at General Music in ITALY we ARROGANT and untile they reply my emails I feel that it is unfair for me to take this THREAD OF THE FORUM. Like eveybody else I have the right to show disaproval for the way they are treating me. I have given my experience of today not yesterday and if others are satisfied I am not and that is what this forum is for to make pressure when things are wrong. Nigel sorry we ended the year like this but my point is that there are serious bugs in the keyboard and now I have to spend the bussiest days of the year where I will be demanding the best from my keyboard, not knowing if the keyboard stops or whatever and all this to me means a lot because I paid good money and I expect to get a good aftersale service. Regards IP: Logged |
|
Amelius Member |
posted 12-22-2003 03:13 AM
Ziggy, I understand your fustration and disappointment with the management (or even 1 single manager) at GEM Italy. Yet, IMHO, you may agree with me that the attitude of an individual (or even of the entire management, or even of one company) should not lead you to generalize as to write "... these ITALIANS..." which I personally find a little unfair to the Italian people in general and to the Italian friends on this forum. I am not a GEM customer and I have no intention of defending GEM, but honestly, I am convinced that your note and comments could have been better constructed and better addressed. Yours sincerely Amelio IP: Logged |
|
ziggy Member |
posted 12-22-2003 03:34 AM
Sorry Amelio you are right there, and sorry if I hurt anybodys feelings and I am going to try and take that part off my post IP: Logged |
|
PaulD Member |
posted 12-23-2003 09:21 AM
Because this was brought up in a public forum, I felt it necessary to clear Generalmusic Italy's name on this. According to our records, Mr. Mirabella did try to contact Ziggy several times and got these back, several, several times (I edited out the email address and replaced with *): The following addresses had permanent fatal errors ----- <*********@onvol.net> ----- Transcript of session follows ----- ... While talking to mx01.onvol.net.: >>> MAIL From:<**********@generalmusic.com> <<< 550 5.7.1 Mail from 195.31.218.2 refused by blackhole site dnsbl.njabl.org 554 [This message has been edited by PaulD (edited 12-23-2003).] IP: Logged |
|
ziggy Member |
posted 12-23-2003 11:38 AM
Paul thank you for your reply. But let me respond to what you said here. Firstly I never said Mr Marabella wasn't helpful in fact he was very helpful and we exchanged experience with each other. I never did recieve the new OS, so it wasn't sent to me up to this moment I haven't recieved it. I said already this all started from the moment I asked why my and some other Genesys where with 1.3GB hard disks and not as SPECIEFIED 2GB from that email onwards I got no reply I still have the same email address so If something was wrong surely wasn't from my end, I got those emails you are talking about here but only couple of days ago. I am saying this because you are giving the impresion that he tried to answear me and didn't contact me because there was something wrong in my email. I did get a response from Mr Marabella on the same email address but a week ago. I don't intend to lengthen this matter all I wanted was the upgrade befor the festive seasons and unfortunatley I didn't get it. So now I hope that I will recieve the upgrade. Sorry Paul this was nothing against you or your outlet in the US but I am still not convinced that the email was the problem at all. Well I think this will end here and hope I will recieve the UPGRADE because like me in Malta there are 11 more waiting for the upgrade. Regards IP: Logged |
|
Scottyee Member |
posted 12-23-2003 12:38 PM
quote: Hi Nigel, sorry but I have to disagree. I strongly urge that you DON'T remove this thread. Doing so would be an act of uneeded censorship. Whether Ziggy's experience is indicative of other General Music customers or not is not the issue. He is only sharing his experience coming from 'his' perspective. I'll agree that his choice of thread topic title 'General Music Italy are Disgusting' may sound overly harsh, but this only reflects the legitimate frustration he is obviously having with them. The wonderful thing about message boards like ours is that it allows anybody to reply with: a differing opinion, a rebuttal, a story from someone else who may have experienced a similar/same situation, or the opportunity for a solution, as shown here by PaulD's (GEM USA) offer of assistance. I believe removing this thread will only discourage totally candid & honest discussion. I trust and have complete faith that the Synthzone arranger forum member community will come to the defense of any undeserving malicious attacks made here. Thanks for listening. - Scott IP: Logged |
|
DonM Member |
posted 12-23-2003 12:47 PM
Ziggy and all, I often get those email "bounces", even when cooresponding with people from whom I know the address is correct. Sometimes it is the server on one end or the other, but it DOES happen, and not infrequently. I want to think that's what caused the problem. It's Christmas, guys, forgive and forget and forge ahead. Can you imagine even getting halfway that close to a big gun at Yamaha, or Technics, or Roland? DonM IP: Logged |
|
trtjazz Member |
posted 12-23-2003 02:43 PM
I agree with Scott that the topic heading should NOT be changed. It is what it is from this users point of view. As Scott also says if anyone is getting unfairly slammed others will be equally eager to jump in on the other side. DonM, However I too have received many times bounce backs from perfectly good E addresses and have had mine bounced back to others so I don't know about this case but it does happen. ------------------ IP: Logged |
|
ziggy Member |
posted 12-23-2003 02:53 PM
quote: Don perhaps what you're missing out here is that this happened about a month and half ago and not last week, so in a month I got no reply whatever and now in a week all of a sudden I am getting these emails from Mr Marabella saying he can't contact me...come on now I wasn't born yesterday, this is what I dislike when we start bending the facts to our favour. Tony IP: Logged |
|
nardoni2002 Member |
posted 12-23-2003 03:20 PM
the disussions that we make here are both good and bad,ziggy had a problem and now it is being sorted out,if the subject was not posted in the first place,it would have taken longer to resolve,i,m pleased that reps from the top companys are here,helping when they can,don,t forget that they are keyboard players too,free speech is good ,don,t take it away,mike,by the way amerry merry xmas to you all IP: Logged |
|
Nigel Administrator |
posted 12-24-2003 01:23 AM
quote: I think you may have misread my posting because all I was doing was asking if I could remove it and the answer was no so I accepted that. And that was 2 days ago now so obviously I was not being an unreasonable censor. If I really feel the need to take the role of censor I never ask ..... I just act. And having been a member of this forum for so long Scott how many times can you recall me ever censoring without very good cause ? That is just not how I am. IP: Logged |
|
ziggy Member |
posted 12-24-2003 02:05 AM
quote: Nigel I know we all have a soft spot for Paul for the way he take care of customer care in the states and in this forum. Now can you imageen how you feel if you buy a car with a TURBO engine and after you start driving it you find the the TURBO is missing and you paid for it, then you contact the firm and NO REPLY what so ever, then they come and tell me they tryed to contact me after a 45 days. I am a very pataint and reasonable person, but there is a limit in everything. Tony. IP: Logged |
|
Dazza Member |
posted 12-24-2003 04:39 AM
Hi Folks Happy Christmas. Well youve certainly caused some varied opinions here. Just to put my pennysworth in i have an SK76 amongst many other Gem porducts. I have been waiting now over a year for parts to repair it. Its currently in a very reputable repair house in the UK but alas with all the changes in Italt with Generalmusic over the last 2 years across the world nothing suprises me. I have to tend to agree that Gem do need to get there act into gear but hey folks hasent this always been the way. I can agree with your frustation i have gone pasty caring know. I think the Gem products are fabulous and i have a ws2/s2/sk76/wk4/8 i was going to buy the Genysys but decieded on a Ketron SD1 (Theres another story not like this though they are fantastic with support etc). I still a fan of GEM though. Maybe one day ill by a Genysys but by then it will be outdated Happy New Year
IP: Logged |
|
trtjazz Member |
posted 12-24-2003 04:55 AM
Dazza, Over a year for repair parts? Sorry that is unacceptable to me. You're a far more patient man than I am, it would have been history by now and that would be the last that company would ever see of my money. This entire repair parts thing baffles me. I have heard that complaint across the spectrum for all the boards and cannot figure out how that can be. If the product is at least still semi current how can these companies not have parts in stock to repair them? At the very most 2 weeks tops to get the repair parts to the dealer period. ------------------ IP: Logged |
|
PaulD Member |
posted 12-24-2003 10:24 AM
Dazza, Email your part you need, there is no reason to wait that long for a part, for an instrument that we have TONS of parts for. I am not sure what the hold up is, but email with what part you are looking for, and I will make sure you get it. Please include the Company that has your instrument for repair, their phone number and the serial number to your instrument. I will report what I find for you. Again, I would like to request, that any customer service issues, that you or anyone may have, please email me. ------------------ IP: Logged |
|
Scottyee Member |
posted 12-24-2003 11:38 AM
quote: Hi Nigel, I totally concur that you've NEVER been an unreasonable censor, and that I can count only on ONE hand, the total number of threads you've ever had to remove. In this instance I was ONLY offering my 'vote' for NOT removing this thread, or any other thread, unless it contains blatant slander or foul language. Nigel, I'm really looking forward to the pleasure of meeting you in person finally, possibly in March 2004 when I'm scheduled to be down in your area. Merry Christmas to you and your wife Kerry. - Scott IP: Logged |
|
PaulD Member |
posted 12-24-2003 01:34 PM
Because of the Holidays, and NAMM around the corner, I won't be able to follow this thread or any threads much. If you have an issue, please Email me. I will be following up with Dazza and Ziggy via email. I am still shocked that Dazza (an ex-rep for Generalmusic) had any problems what so ever getting parts. I am sure that if it were over a year, as Dazza knows, Generalmusic changed distributors. At any rate I promise that I will get down to the bottom of these issues and get them resolved. [This message has been edited by PaulD (edited 12-24-2003).] IP: Logged |
|
Dazza Member |
posted 12-25-2003 05:57 AM
Hi Paul
DONT BE PUT OFF GUYS IM SURE THERES PEOPLE OUT THERE WHO HAVE HAD PROBLEMS WITH OTHER COMPANYS AS WELL WHAT EVER INDUSTRY THERE IN. THe gem products are still fantastic and still have a place in my heart. Certainly worth a look if your contemplating a change. Dazza IP: Logged |
|
freddynl Member |
posted 12-25-2003 12:53 PM
Hello Tony, Really sad to see that one bad move or actually "no move no reply" from a company can destroy a 12 year relationship. Nevertheless I think you are right as so far as I can see they still did not reply about the wrong sized harddisk. While the only thing they should do is replace these harddisks! Anyway I saw you are from Malta! Thanks for letting me know, Fred IP: Logged |
|
ziggy Member |
posted 12-25-2003 02:11 PM
quote: Hi Fred what a small world, of course I know David he's one of those who bought the new Genesys but fortunatley his keyboard had a 2GB hard disk...lol He is a very good singer you must have meet him either in Corintia Group hotels or San Antonio Hotel. I am supplying his common email so I think he will get your email. davidxuereb@hotmail.com If you ever in Malta AGAIN JUST LET ME KNOW, Regards IP: Logged |
|
freddynl Member |
posted 12-25-2003 03:33 PM
Hello Tony, Many thanks ! And I will definately contact you if I come to Malta again, which will happen sometime in the future anyway as we had a very good time and 25o Celcius in October is great, measured against dutch temperatures. Will say hello from you to David.
IP: Logged |
|
ziggy Member |
posted 01-10-2004 02:54 PM
I am adding a small not just to let you all know that I haven't got the upgrade yet. I have sent an email to Paul but to be honest I am not sure if he got it or not, I resent it just now so I make sure he got it. STILL WAITING. Tony. IP: Logged |
|
Dnj Member |
posted 01-10-2004 02:58 PM
How long has it been?..I hope you get it soon...I hate waiting for things..Argggg! IP: Logged |
|
ziggy Member |
posted 01-11-2004 01:28 AM
Well let's put it this way the thread started on 21/12/2003. I got a reply from Paul General Music USA, last night and he is looking in the matter, but still the thing is that even after all this the MOTHER COMPANY ITALY didn't bother to send me the upgrade, so you'll see that I wasn't bluffing here about the name of the THREAD, I leave it to that for now. Tony. IP: Logged |
|
trtjazz Member |
posted 01-11-2004 06:11 AM
Tony, For my customer policy (like companies have their assinine policies) that is unacceptable customer support especially in light of the fact that the issue was brought up here and it was promised that it was going to be handled ASAP. This is not ASAP to me.....poor salesmanship General Music. That was one of the issues and concerns I brought up in one of the Genysis threads....about support, with it not being available anywhere. To me, no matter how great a board may be if there is poor or no support when there is a problem, the board won't be in my studio. ------------------ IP: Logged |
|
msutliff Member |
posted 01-11-2004 06:47 AM
Just a few thoughts.... Are you sure? Did you look at the physical drive itself, the label on the casing? Is there any chance that it IS a 2 gig drive that for some unknown reason has a 1.3 partition on it and consequently that's all you're going to see on the screen? I don't know...I guess I'm one of those that doesn't exactly agree with the title of this thread. Ziggy had you said, "I am DISGUSTED with General Music Italy!!!", I would have totally accepted that. You are describing your feelings for your situation. But calling somebody(s) disgusting...Well...I guess I save that for the really bad. Maybe I'm losing something in the translation here???? Bottom line though, I DO hope you get this problem solved. Confirm the size of the physical drive and if it's wrong, let's get it swapped out!!! mike IP: Logged |
| This topic is 2 pages long: 1 2 All times are PT (US) | next newest topic | next oldest topic |
  |
|
Powered by: Ultimate Bulletin Board, Version 5.42a
© Infopop Corporation (formerly Madrona Park, Inc.), 1998 - 1999.
