Hi Audrey
How come you only got to try the PA3x at Pakefield and not the Wing, as they were both there for the week?
Regarding contact, I know they have had problems with their phone systems, and their web host was hacked, but as far as I am aware everything is now back to normal.
I would send them an email, as I am sure they will soon get you sorted.
PA3x is a nice board (You can see my review of Pakefield
here ) but it is more expensive and less upgradable than the Wing, however if you go for one, I am sure you will not be disappointed.
Bill