INCREDIBLE !!

Hi everyone, I had some trouble w/ my SD1, freezing on me, I wrote to George Key, the Yahoo (Solton Group), also to Ketron Italy, only 3-4 days ago......INCREDIBLE...I got my problem fix.......in 33 years as profesional musician I had just about had any brand of instrument.....like most of you, BUT is the first time I got an answer DIRECT from the FACTORY....LISTEN (other brands) this is COSTUMER SERVICE....gives confidence to buyers and people that maybe considering purchasing an instrument....Thanks. I just wanted you to know...

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mdorantes

Would you please tell us what was wrong and how they helped fix it?

Thanks.

The problem was that when you turn it "on", the screen stays blank, it does not go to boot the OS ( I already have the 2.0 install since came out), and or, if you where playing suddenly got frozen....you had to turn it off the on again....disaster when you are performing, but I use also the X1, so, that was the problem.
To get it fix is simple, just change a condenser and they also include the drawing, to me, is different because I live (for now) in Queretaro Mexico, no dealers available ( I drove 3 days to buy it ), just a few weeks ago a new Ketron distribuitor/importer open in Guadalajara, they are very new, even do, they offer to help me, they know very little about the pruduct, so, if you have a similar situation, go to your nearest dealer.....I´m impress in how a "small" factory backs up their products.
My e-mail is tatox1@yahoo.com for any interested in the info..

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mdorantes

Great !

I truly hope Ketron is able to fix the other problems (mentioned in my 'letter to Ketron') very soon too.

Roel

Queretaro Mexico
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Saludos amigo. I am in Cd. Juarez Mexico right now. Even though I am lucky to just jump over to El Paso TX, my Yamaha is still waiting for tech response. All I got is just an email so far. It plays, though.

Thanks for the info.