S900 is here - now a problem...

It arrived today. Plugged it in and began to play - live piano - and it wavers like the mod wheel is in the up position. All sounds do the same... However it won't stop no matter where I position the mod wheel...also the pitch bend wheel has no effect on the sound of instruments.

I tried a factory reset. Can't seem to find the problem.

Any technical suggestions? Is there a setting I need to check? Or is this just one more defective S900???

Tim

Sounds like the connector to the wheels came loose in transit, or was not assembled properly.

Send it back.

Ian

Tim....I'm glad you received your new board
however, I agree with Ian, send it back...better to wait for the right one, good luck.
TR

I just read a post at Yamaha PK Owner forum. A new PSR-S900 with the registration button #1 not working.

Beakybird

Mine has a problem also. The right-hand sound starts behaving as if the pitchbend wheel is engaged, even though it isn't. You must manually move the the wheel up and down to make it stop. At first it did it occasionally. Now it does it increasingly more and more, as much as once or twice PER SONG.
Mine was damaged in shipment slightly, and maybe that has something to do with it. At any rate, George Kaye is replacing it as soon as he gets another in stock.
Yay George!!! Wonderful service!
DonM

Well all I can say is I'm not one bit sorry that I waited and now, even though it sounds like a great board, I might consider something else.




[This message has been edited by mikeathome1 (edited 10-02-2007).]

With all the S900 problems that I have been reading about, I'm glad I bought the original.


Regards,

Dennis L. Almond
aka...TwoNuts

Well, here's one unhappy camper.
It's packed up and is getting shipped back tomorrow.

Tim

I wonder, has anyone gotten one that didn't have problems?

where did you buy this unit Tim?

I have the impression that about a third of the PSR-S900's are coming in defective.

It could be that people who have defective ones are squeaking louder than the happy campers.

There is definitely a quality control problem.

One problem is that the diagnostic test that Yamaha has to find problems did not uncover the problems on the two defective keyboards that I possessed.

Beakybird

Could it be that Yamaha is included in the great China Recall along with all the other
defect items that have been coming in...hehe

I got my S900 last night –no problems so far, the piano sounds great.

I’ll get back with some of my thoughts later.

John C.

I'm almost afraid to say that I have no problems with my new 900. I have 2 weeks of jobs under my belt and all works perfectly. I haven't tried everything because I play arranger style only, but I do use all the variations, ots, registrations, mixing, etc.

This is scary news though.........

And most likely they will sell those to some unwary buyers also.

When the refurbished models start showing up for $900, maybe I'll be interested. Until then I'll keep looking for a PSR3K. Anyone?

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www.cassponline.com/

just try to make sure you dont buy one made on monday morning or friday afternoon
seriously though, i did post a while ago that i had heard on the grapevine that yamaha held back the original release of the s900 units because of hardware "issues", must have been true.

You certainly did, Miden. But since when does anyone listen here?

(Kidding, guys!) Enjoy your S900!

Truly a disappointment to hear about all the quality control problems going on with the S900. I recommend US S900 customers with problems to contact Yamaha USA right away and address your concerns to Steve Deming:

(714) 522-9011
ycasupport@yamaha.com

Scott

Hey cassp,

I have been looking all over the place for a Y3K , and no luck.

I e-mailed Yamaha and asked if they could sell me one out right , or at least give a good referral.

The response Yamaha gave me was " try eBay , becuase there hasn`t been any PSR-3000 `s for a few months"

So I guess if Yamaha is telling me to go to eBay...

Well you get the point.

Best of luck in your search , if you find two that is brand new still sealed in the box , let me know I`ll take one !!

Later,
Gary

http://www.synthzone.com/ubbs/Forum29/HTML/002241.html

I have had my PSR-S900 since early June and it has worked perfectly in spite of being played 3-4 hours a day.

I checked with Yamaha Head Office and there seems to be no problems reported here in Canada.

Very disappointing to see this happen...certainly isn't doing Yamaha's reputation any good.

No company wants its customer to end up with a defective product.

Ian

keep your 3k's & Tyros 2's at least they are proven road worthy. seeems they let these S-series units go a bit too early its really not acceptable.

Don't always believe that the manufacturer is telling you the truth. Yamaha knows full well when one of their products has serious build quality or software issues, but letting the consumer know that could be detrimental to their sales. Case in point the PSR 9000 Pro. Yamaha knew that the 9000 Pro's main processor wasn't fast enough to handle all the tasks the keyboard was supposed to do and no amount of software updates could change that. The hardware wasn't upgradeable so there was no possible fix in sight. In the end Yamaha abandoned the 9000 Pro altogether and left users who spent nearly $4K on one hanging with a keyboard that had no support and no possible fix.

Few companies will freely give out information regarding a product, whether it has numerous defects, or if it has software issues. It just doesn't make good business sense for them to be honest. Sad but true!

Check this one: http://austin.craigslist.org/msg/436081711.html



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www.tagworld.com/vicentelopez


HE'S COMING, MAKE MUSIC, GET READY!

I work for Yamaha Canada...but then again, I am only a tiny (very) spoke in a VERY big wheel and perhaps this information isn't available to one of their minions.

Ian


[This message has been edited by ianmcnll (edited 10-03-2007).]

Tim keep us posted on what happens...I cant believe you have to go thru all this BS with Yamaha.

Good luck, Tim...don't worry, Yamaha will do you right.

They don't want unhappy campers.

Ian

Hey Tim,

I'm really sorry to hear about the bad S900.

It's now come to the point that worrying about receiving a working keyboard takes presence over the excitement of actually getting, and playing a new board.

I read in another post, another member received a defective S900:



Unless I read it wrong, it now sounds like you need permission to send a defective keyboard back?

The poster went on to thank Steve for taking it back?

What? Am I missing something? Thanks for taking a scratched defective keyboard back?

In my opinion Yamaha has to confront this, as it seems like it is now a real problem. All these defective S900's that have been reported is not good PR

What we really need to know is it a mass production problem with the S900, or is it an isolated batch?


Anyway, a friend of both Tim and I, is scheduled to receive his S900 today, Wednesday Oct 3. He is worried. I don't blame him. He should be happy. Not worried.

I'll let you know what happens.



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Larry
SynthZone Frapper

Guys...
I'm still waiting for a call from the store to see what Yamaha is going to do. Seems they may have located one somwhere nearby. Anyway, FedEx is picking up the box today. That's all I know for sure at this point.

All that aside, it's encouraging to have you guys share in my disappointment. Your responses reveal one of the great advantages to this site...mutual support and understanding. It makes it all a little easier to handle...and I'm confident all will end well.

Thanks, guys,
Tim

[This message has been edited by CoasterTim (edited 10-03-2007).]

Lahawk,

Yamaha is obligated to take back a defective keyboard, but not one that I scratched while it was in my possession.

I put two blemishes on this board that I returned, and for that I am grateful that Yamaha took it back. Standard procedure would be to require me to have it repaired under warranty.

Beakybird

Beakybird,

Thanks for explaining about the scratch you made.

I missed that part, and for Yamaha to replace it is a nice PR move.

BTW...curious, how did you scratch up a new keyboard so bad?

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Larry
SynthZone Frapper


[This message has been edited by lahawk (edited 10-03-2007).]

Mine has gotten so bad that the only way I can use it is to turn off the pitch bend function at the Controller screen. I can't use any of my registrations because they all revert to having pitch bend on. So I must manually pick a style and play it. Can't use OTS because they default to having the pb on also, so I can only play sounds that I select from the sound banks.
Oh well, my new one is on the way, thanks to George, and I can make it through the weekend with this one.
I will probably take my Casio WK3200 along in case I have to play lead sounds from it. It does have great Piano and Organ sounds. Also have the laptop for backup if absolutely necessary.
DonM

Don,

Pitch bend OFF can be stored in a registration memory.

Ian

Don bummer & your was NEW when you got it also?...what the heck is going on with these S900 series units? please keep us posted on your progress with the new one under professional live every day gig conditions to see if any problems occur....I hope not.

Thanks Ian, but wouldn't I have to go back and reset ALL my registrations? I may do that, since I don't use that many anyway.
DonM

As long as you had the original registrations stored elsewhere you would be okay in doing enough for you to get by.

Sorry to hear about your S900 problems, Don...it can be so disappointing...I was lucky and got a good one.

From what I can gather from Yamaha Canada, there has been no problems in this neck of the woods...seems to have been a bad batch that slipped through quality control and were mostly shipped to the USA.

Good luck with your gig.

Ian

As I mentioned, mine was damaged in shipping. It had a small crack in the back of the case. Maybe that caused it. Don't know.
Thanks for the help. I'll set up a bank of registrations to get by.
DonM