Ketron SD7 firmware update

Posted by: MSoft

Ketron SD7 firmware update - 06/25/16 06:32 AM

Hello

After updating firmware from 1.1.1 to 1.2.0 - my SD7 booting stuck at this screen.

What can I do ?

HELP !!!
Posted by: Anonymous

Re: Ketron SD7 firmware update - 06/25/16 10:29 AM

AJ,
This person truly needs your help. Lloyd
Posted by: Ketron_AJ

Re: Ketron SD7 firmware update - 06/26/16 07:33 AM

Working on it ... Looks like they had s power interuotiin during updating process ...
Posted by: hammer

Re: Ketron SD7 firmware update - 06/26/16 08:24 AM

MSoft,
I don't know if this will help but you can try this if you have not already tried it.
1. Turn off the power totally- unplug from wall too.
2. Unplug the power supply from the keyboard.
3. Let it set for about 5 minutes
4. Re-connect the power cord to the SD7 and the wall
5. Turn on the power again

With some luck it might reboot for you.

Deane
Posted by: MSoft

Re: Ketron SD7 firmware update - 06/26/16 09:31 AM

AJ

No problems with power during updating.

Dean

I tried this method, but without success.
Posted by: hammer

Re: Ketron SD7 firmware update - 06/26/16 12:52 PM

Msoft,
I had the exact same thing happen to me with a Korg Microarranger. It turned out to be a bad motherboard. Hope that is not your issue. Please keep us updated.

Deane
Posted by: MSoft

Re: Ketron SD7 firmware update - 06/26/16 11:04 PM

Maybe SD7 have mode like Safe Mode on PC ?
Posted by: audyaplayer

Re: Ketron SD7 firmware update - 06/27/16 02:11 AM

Delete the 1.20 and go back to 1.10 and try again
Posted by: MSoft

Re: Ketron SD7 firmware update - 06/27/16 02:28 AM

Audyaplayer
How to delete if Ketron didn't booting ?

Maybe anyone know revive method ?
Posted by: audyaplayer

Re: Ketron SD7 firmware update - 06/27/16 04:22 AM

And directly with usb to computer,can you read/see the Hd?
Posted by: audyaplayer

Re: Ketron SD7 firmware update - 06/27/16 04:26 AM

Have you seen the Ketron page?when you try go to update download,error page
Posted by: MSoft

Re: Ketron SD7 firmware update - 06/27/16 04:38 AM

Originally Posted By: audyaplayer
And directly with usb to computer,can you read/see the Hd?

No

Originally Posted By: audyaplayer
Have you seen the Ketron page?when you try go to update download,error page

They removed the firmware from the page.
Posted by: audyaplayer

Re: Ketron SD7 firmware update - 06/27/16 04:48 AM

Yes,not good
Posted by: hammer

Re: Ketron SD7 firmware update - 06/27/16 08:18 AM

I know on my Yamaha keyboard there is a specified three note
combination that when held when powering up will reset everything and put the keyboard in factory setup condition. I wonder if the SD7 has such a key combination?

I can't find anything in the manual.

Maybe AJ would know.

Deane
Posted by: MSoft

Re: Ketron SD7 firmware update - 06/27/16 08:39 AM

I hope...
Posted by: MSoft

Re: Ketron SD7 firmware update - 06/28/16 12:44 AM

I think that there is no ready-made solution.

P.S.
SORRY for my English smile
Posted by: Geniek

Re: Ketron SD7 firmware update - 06/28/16 01:02 AM

I have this same problem with MidJPro
Posted by: audyaplayer

Re: Ketron SD7 firmware update - 06/28/16 02:17 AM

I think Ketron comes soon with an answer to reinstall the update and a solution to start up the SD7 and go back to the 1.10 version.
Posted by: MSoft

Re: Ketron SD7 firmware update - 06/28/16 02:20 AM

Knowing how fast Ketron specialists work, I think we have to wait long.

And what do the people who have used this synth for the job?
Posted by: audyaplayer

Re: Ketron SD7 firmware update - 06/28/16 02:26 AM

And no one knows how to restart the SD7 with holding a vieuw buttons?
So Ketron,come on,give us an solution this DAY.
Posted by: MSoft

Re: Ketron SD7 firmware update - 06/28/16 02:30 AM

Let us pray smile
Posted by: MSoft

Re: Ketron SD7 firmware update - 06/28/16 02:32 AM

AJ it is not about You smile
Posted by: MSoft

Re: Ketron SD7 firmware update - 06/28/16 11:42 PM

Ketron must write a warning on his page, but for some reason this does not wrote it.
Posted by: MSoft

Re: Ketron SD7 firmware update - 06/29/16 12:23 AM

Ketron released corrected wirmware.
But without instructions how to restore affected devices.
Posted by: audyaplayer

Re: Ketron SD7 firmware update - 06/29/16 12:56 AM

Hello Msoft,
Answer from Ketron,they come very soon with an solution for restoring/freeze the SD7,they know the problem.Give it time,hopefully very soon they come with an answer.Check the website.

gr.
Posted by: MSoft

Re: Ketron SD7 firmware update - 06/29/16 01:00 AM

I'm nervous - because the synth is not cheap.
Posted by: audyaplayer

Re: Ketron SD7 firmware update - 06/29/16 01:07 AM

Give it a little time my friend,they are working on a solution.Hopefully for the weekend.
Posted by: MSoft

Re: Ketron SD7 firmware update - 06/29/16 03:37 AM

Ketron firmware again removed from the site.
Posted by: Yuriy

Re: Ketron SD7 firmware update - 06/29/16 05:56 AM

Hi,I have just the same problem with Midjay Pro.The update file is wrong.And now my Midjay Pro don't work.I wrote five E-mails to Ketron,but - there's no answer.HELP !!!
Posted by: fozzie

Re: Ketron SD7 firmware update - 06/29/16 08:00 AM

I updated my MidjPro 1.4.0 and I have no problem.

/fozzie
Posted by: audyaplayer

Re: Ketron SD7 firmware update - 06/29/16 08:06 AM

This is the answer i get today.

The procedure to restore instrument is almost done ..send an email to ketron@ketron.it to inform this matter and then they 'll send information on who contact for have file and instruction for fix this matter

Succes .
Posted by: Geniek

Re: Ketron SD7 firmware update - 06/29/16 08:06 AM

Originally Posted By: fozzie
I updated my MidjPro 1.4.0 and I have no problem.

/fozzie

Fozzie When did you download upgade file?
Posted by: Yuriy

Re: Ketron SD7 firmware update - 06/29/16 08:20 AM

on Friday - 24.06.2016 - I was starting the update procedure and the midjay just frozen
Posted by: Geniek

Re: Ketron SD7 firmware update - 06/29/16 08:28 AM

Originally Posted By: Yuriy
on Friday - 24.06.2016 - I was starting the update procedure and the midjay just frozen

me too and my mjpro was dead but foozi wrote that he didn't have problems. I would like to ask when he dowload upgrade.
Posted by: MSoft

Re: Ketron SD7 firmware update - 06/29/16 08:39 AM

My friend also didn't have problems with SD7 upgrade.
Posted by: audyaplayer

Re: Ketron SD7 firmware update - 06/29/16 09:29 AM

Guys,send an e-mail,tell about your problem

ketron@ketron.it

Than you get answer
Posted by: MSoft

Re: Ketron SD7 firmware update - 06/29/16 11:08 AM

I even wrote it in Italian but the answer is not
Has anyone got an answer from Ketron ?
Posted by: Yuriy

Re: Ketron SD7 firmware update - 06/29/16 10:58 PM

I already wrote six E-mails to Ketron,but they don't answer me.
Posted by: MSoft

Re: Ketron SD7 firmware update - 07/01/16 03:20 AM

Ketron website in English and French is not responding.
Posted by: fozzie

Re: Ketron SD7 firmware update - 07/01/16 06:11 AM

I downloaded and installed the day before Ketron removed it from the website

/fozzie
Posted by: Yuriy

Re: Ketron SD7 firmware update - 07/03/16 08:47 AM

I'm back in the game !!!I've had a problem with update file for Midjay Pro .Yesterday I've got an E-mail from Ketron - they wrote me to connect with my Ketron dealer in Bulgaria.He sent to me a links - to connect to Google drive.The necessery files was put from Ketron to Google drive.I've downloaded it,installed it in my PC.There is an explanation.The necessery procedure was made with SD card.And now my Midjay Pro work again.They put me a new version - 1.4.0.But I'm not satisfied with it.I've installed an old version - 1.3.4.Everything,that I need is O.K. No more updates!!!!!!!!!!!
Posted by: MSoft

Re: Ketron SD7 firmware update - 07/03/16 09:48 AM

Can You share this file with others?
Posted by: Yuriy

Re: Ketron SD7 firmware update - 07/03/16 10:00 AM

From Ketron don't give me rights to share this files.Please,send an E-mail to Ketron and they'll send this files personally to you. ketron@ketron.it
Posted by: MSoft

Re: Ketron SD7 firmware update - 07/03/16 10:31 AM

Ok, i understand smile
Posted by: Anonymous

Re: Ketron SD7 firmware update - 07/03/16 05:30 PM

With all this trouble, would you still recommend someone to buy an SD40 when it will be released?
Posted by: MSoft

Re: Ketron SD7 firmware update - 07/04/16 02:40 AM

Ketron totally did not respond to my emails. Our local dealer also didn't has information. I do not know what to do....
Posted by: MSoft

Re: Ketron SD7 firmware update - 07/04/16 03:44 AM

I got the file. Thanks Ketron.
Posted by: MSoft

Re: Ketron SD7 firmware update - 08/31/16 02:01 AM

I sold my SD7. Ketron not buy ever again. With this attitude to customers - let thei play on it.

Good wishes for all smile
Posted by: Bachus

Re: Ketron SD7 firmware update - 08/31/16 09:30 AM

Originally Posted By: MSoft
I sold my SD7. Ketron not buy ever again. With this attitude to customers - let thei play on it.

Good wishes for all smile


Policy with Ketron and many other companies in the music branch is to only communicate trough their dealers.....

(Same goes for Yamaha, tough recently the yamaha synth division appointed a relations manager on the yamaha synth site... Tough Montage/Motif/moxf only, not for arrangers)

Communicate trough your reseller, thats the best way to go... Sadly many internet shops dont give any kind of aftersales support.
Posted by: MSoft

Re: Ketron SD7 firmware update - 08/31/16 09:37 AM

Other synthesizers do not have so many problems.
Posted by: hbinfo2001

Re: Ketron SD7 firmware update - 08/31/16 10:32 AM

Your right My audya5 was in repair for 3 months
And now no more Ketron distributors in Canada
Now I am stuck with a non stable audya5 since it was repair
Ketron dont care about us
There is 2 peoples who give us service and replies from I questions,it is AJ and the distributor in UK
Thats it.
Posted by: MSoft

Re: Ketron SD7 firmware update - 08/31/16 10:57 PM

I ordered Montage.
Posted by: Bachus

Re: Ketron SD7 firmware update - 09/01/16 12:21 PM

Originally Posted By: MSoft
I ordered Montage.


Keep in mind that the Montage is far from an arranger.... However, add a Ketron SD40 and you have one of the best arranger setups in the world...
Posted by: MSoft

Re: Ketron SD7 firmware update - 09/01/16 10:33 PM

I changed my mind and ordered a Korg Kronos 2 smile
Posted by: Ketron_AJ

Re: Ketron SD7 firmware update - 09/02/16 01:49 PM

Combine that with a KETRON SD40 and you're in a different world.....
Posted by: Bachus

Re: Ketron SD7 firmware update - 09/03/16 06:15 AM

Originally Posted By: Ketron_AJ
Combine that with a KETRON SD40 and you're in a different world.....


Thats what i said..., have a Montage or a Kronos and add an SD40 ... And youare in happy land