Originally posted by skude:
Hi guys
Just to balance this a little. First, Marcello always reponds to my e-mails, he has not been able to solve my Audya problem, but at least he tried to.
Second, during the last year I have e-mailed Ketron It, and I have been told, like TWD says, to contact the US distributor. I have done that through Frank, and I know he has tried to get the distributor to get things going, it's been very difficult. When Ketron Italy got to know about my Audya problems,( from the UK distributor) to be fair, they did respond to me pretty quick and sent me parts. We all thought that this could solve the problems. It didn't, but I don't think Ketron will just ignore working on a solution. As you all understand I'm not happy about the way things are right now, but I'm still not ready to blame all that's been going on the last year, on Ketron Italy. Everything from now on will be another story, now I expect things to be done differently, yet to see.
skude
Skude,
I think reading your mail I know what you are saying and were the blame lies in your case. Yours is a little odd because you bought you KB from the states and took it home to Norway. That does not mean you should be abandoned, this narrow minded attitude if you bought it in this county we will look after you in his country, if you take it to another one hard luck. Most manufactures will see straight through this and help you directly, Dom would, cutting across all the dealers, but they need to know you are having problems, in your case something went sadly wrong and some should take the rap. It’s taken in excess of a year to get you to this stage and you are still no nearer to a KB that works with any certainty. With regard to Marcello I will tell you something now all of you. I spoke to someone in the UK about my Audya problems a year back and they had already had problems with Ketron on SD1, they said if you email Ketron you will never get a reply. So when I first emailed, my emailed contained this statement, saying that I was emailing but I did not expect a reply because I had been informed that the way they worked. They did reply and it was Marcello, he is not technical and perhaps goes and checks with some else anything technical. But in all the many emails I have sent him he has always replied to me, but not lately on question surrounding the upgrades, I know why and I am sure you all know why, they still don’t know themselves. I have worked for manufacturing companies in past and I can tell you if they had treated their client like this they would be out of business, there is no excuse, it is blatant and downright inexcusable. If you want to survive and prosper you need to adapt, are we all completely stupid I guess the answer is Yes, with a capital Y. Skude, I wish you all the best with your Friday made Audya, but I have seen and heard nothing on SZ or anywhere else that will convince me that one year from now you will not be in the same situation. A parrot can only be taught about 4 phrases and then it’s memory is full, this is like a fairy tale “Grim”.
Best of luck with it, don’t hold your breath. Neck hugging and abuse still haven’t worked and the law court you’re out of time!