What should I be : worried, angry,disappointed or just give up ?

I wonder : Will there EVER be a new SD1 OS release ?

The latest update is from june 2003?
Ketron promised to release 4.0c 'soon' (a year ago)
Ketron does not answer ANY emails.
'coming shows' constantly seem to absorb all Ketron energy?

Now my patience comes to an end and I start thinking Ketron will not survive with this attitude/support

One last try :
Ketron,

Please fix all known bugs/errors in the SD1 OS as soon as possible.

Please 'reboot' your communication-system and start listening/talking to/with customers again.

Realize that unsatisfied customers will leave .... and YOU need us !

AJ :
I stopped sending mails to Ketron/mr. Sandro but hope you are able to forward my serious concerns.
If it brings no improvements.... I'll give up!

Thanks

[This message has been edited by Roel (edited 09-21-2004).]

It feels like Ketron is 'telling' me :
"SD1 owners....GIVE UP, we don't want you anymore !!"

Well... I'm telling Ketron : "Don't count on me in future... my next one is NO Ketron anymore!!"

I m not so angry, but sometimes, i want to make a thing with the sd1, The keyboard can make it, but after hours of work, I see that the OS have a problem, and can find the problem, but when you said it to ketron, you have no answer !
I can say to you that it's very frustrating for a musician !!!

In the past, i had some keyboard not evolutive, and they hav'nt any bugs... now with software updates possibilities, there is bugs, and no corrections we need

But it's so frustrating with the best arranger for groove section !
But when you want to break it down behind all the dancers, because a bug !! aaarrggg

Ketron : Just listen to us... Finaly what the difference? Just some hours of work , and a very good reputation done.

I know that you can listen to all users suggestions... I m too in Developpement for software, and I know that we can always make all what they want... but if you can't make something, just explain good why...

@+
Dan

I got a reply from Ketron Italy finally.

It looks it is good news !

Just a few more days of waiting.

Hi Roel,

what news from Italy??

Let us know !!!

Ciao

Gabriele

Roel,

as you see, Ketron is still the way to go! I prefer my SD1 over the Tyros, and probably I'll prefer it over the now G70 because G70 would never fit on the backseat of my car! So I can't have it.

A week ago I recorded some songs using the SD1 (normally I use this keyboard only playing live), and WOW this keyboard really sound amazing! I think no other keyboard can beat SD1 Drums.

And please, let us know the good news!

Luis Santos

It says :

****************************

The up-dates will be available within some days.

Best regards.


K E T R O N s.r.l.

***************************

I hope 'some days' is max of a week ?
It would be nice.

No anymore information about this update ?
I sent a mail to ketron I never had an answer

Fzero,

This is SOOOO disappointing. Promises ? ... Yes, but absolutely nothing !!!

I also sent them an email last weekend but expect nothing in return : No OS-software nor a reply.

I've been very loyal to Ketron for a long time, but it's over now!

I'm planning to purchase another keyboard and leave Ketron forever.

Some people think (and keep telling) there is a majority of customers that have no complains at all, but they are wrong.

Wow! What are the problems with the SD-1's OS??? I don't own one, but would be interested in hearing what they keep ignoring and won't fix. Have you contacted AJ???

Squeak

Hi to everyone,
I'm living in Italy, I have sent an email about 10 days ago to Ketron in Italy but I didnt get any reply so far... and it is really disappointing!!


Gabriele

Squeak_D,
The SD1 is a great machine, but still there are unsolved problems with OS4.0b :
Some faulty styles,
Missing intro's for some styles,
Latency while using some sounds,
Note dropouts while playing styles,
Note dropouts while playing midi's
and some other problems.

I was one of the bèta-tester for OS4.0C in which some tuning in polyphony-per-part was
established. This 4.0c works better than 4.0b.

15 (!) months ago Ketron promised the official version 4.0c to be 'released soon'

We tried to contact mr. Sandro Fontanelli(sandro@ketron.it), ketron@ketron.it, the official distributor for benelux and my dealer many many times.

A few weeks ago finally a message from Ketron Italy came in with a promise : Software is ready and will be released in a few days.
AJ confirmed this message and he expected the release somewhere in week# 42.

We now have week# 43 and nothing happened.
The www.ketron.it site seems to be unchanged since several months ?

Keep in mind that customers are waiting since Juli 2003 !!
In the meantime customers complains are ignored and Ketron puts all energy in 'shows' and the only new product, a thing called "Midjay".

I my view this is the wrong attitude and will cause customers walk away from Ketron.

The PA1XPro or the G70 are serious candidates to replace my SD1.
Some friends of mine purchased the PA1XPro because I adviced them NOT to purchase Ketron products. I'm glad they did!

It is amazing how many sites for Korg PA1Xpro are active...downloads, support, forums, styles, sounds.... a huge communitiy.

Compare this to Ketron products/support that is extremely poor to NONE.

It's obvious I'm angry.... is'nt it ?


[This message has been edited by Roel (edited 10-20-2004).]

I'm angry too Roel,
I live in Italy and it is really a shame that after one week I did not get any reply to my email: I owned a Korg I30 for five years and never faced problems of this kind...

I think SD1 is a great keyboard but you cannot buy a car if you are not sure about "aftersale" service...

I wait for the new G70 and possibly I'll move to her...

Ciao

Gabriele

I quit waiting for the new OS for my X1 and dumped it. I bought a Tyros. I know Yamaha will be no more loyal than Ketron but at least I don't expect much from Yamaha. I thought Ketron was different.

Tom

Hi Roel,

concerning my "new" name on the forum, the old name "tastenfuzzi" was not working anymore. It is not the trial of a fake.

Concerning the polyphony-problems of SD1 and the choose of an Korg PA-X pro:
Please consider that the Korg has 62 voice polyphony (2 voices less then the SD1)and at the german Korg forums there are nearly the same complains about the polyphony. But at the beginning the Korg was really more expensive then the SD1.
What about the G70? Have you heard it?

Greetings from SD1 Tastenfuzzi lover

Yes I actually PLAYED the G70 this morning....

It was kind of disappointing because it pointed out this G70 was not finished yet, a so called prototype.

Missing functions (no one-touch, no aftertouch, no demo-songs) and the Roland artist not trained to operate- and play the G70 (:-(
Unbelievable Roland is doing this while so many musicians being extremely curious !

They do need guys like Peter Baartmans or Michel Voncken (now Yamaha promotors)

I put my impressions in the General-forum.... and Ordered one !

[This message has been edited by Roel (edited 10-31-2004).]

Roel, how much will you pay for the G70?
You're from Germany, right?

Luis Santos

I do live very close to the German border (only 1000m), but am Dutch.

The Dutch going price is about 2800 Euros.
First G70's expected next week.

4.0C is out now for the SD1.
5.0 is out also for the X1.

Thanks,

AJ