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#351288 - 09/18/12 01:26 AM Oh the joy of living in South Africa!
Henni Offline
Senior Member

Registered: 12/01/08
Posts: 3456
Loc: South Africa
Hi all,

All my new Ketron Audya updates and "New software Goodies" have been mailed to me long ago. It arrived over here within three days or so. Next, our "customs" siezes it and keeps it for nearly two weeks.

This Monday morning, after numerous phone calls from me, they finally released it, put it in a container & sent to our local Post Office. Went there yesterday, was told it would be here early this moring.

Took off early from work in big estacy to finally fetch all my new Audya software.

Back at work! The Post Office is on strike. The container with my "goodies" is lost somewhere between ORTambo Int & Pretoria.

Oh, the joy of living in this country...So...I am still stuck with OS20C and no new Ketron sounds or styles whatsoever...

AJ, I hope that when I purchase your AJAMSONIC upgrade by month end that there is a better way to get it to me. I hope that I do not also have to wait yet another month for it...

I just HAD to get that off my chest although it did not make me feel any better!!!

Henni

_________________________
Make sure you'll fly forever!

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#351290 - 09/18/12 02:14 AM Re: Oh the joy of living in South Africa! [Re: Henni]
Henni Offline
Senior Member

Registered: 12/01/08
Posts: 3456
Loc: South Africa
I tell you no lie,

I visited the Forex Dept of our bank on Friday, Saturday and only on Monday could I get them so far as to transfer my little cash overseas. Upon doing so, they even miss spell the account holders name & I freeze once again!!! Next, the bank official informs me that I'm only allowed ONE such transaction during my entire lifespan. For any more, I need to apply for some SPECIAL permission from our tax dept which, according to this official, takes a very long time to obtain.

I need to mail someone else $40 in an envelope. The bank point blankly REFUSES to sell $40 to me!!!

It took more than a week from the first attempt to transfer the cash to when it first shows up abroad.

Now, I still intend to get the AJAMSONIC upgrade, and next the new Robert Messier style upgrade....

Yeah, what can I say?

Henni
_________________________
Make sure you'll fly forever!

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#351387 - 09/19/12 10:54 PM Re: Oh the joy of living in South Africa! [Re: Henni]
Henni Offline
Senior Member

Registered: 12/01/08
Posts: 3456
Loc: South Africa
And the saga continues...

Still not received. I approached local airfreight importers to find out how much it would cost to bring the full AJAMSONIC upgrade in by airfreight & them doing the customs clearance for me.

Guess what, very close to identical to what this whole full AJAMSONIC upgrade costs me. I.o.w. it will cost me nearly exactly double in the end, which is more than i.e. the price of a brand new Korg PA50SD over here.

Wow!!! Today I'm going to the highest authority I can concerning my overdue Ketron update parcel. And someone will have to start to explain...

Keep well all,

Henni
_________________________
Make sure you'll fly forever!

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#351392 - 09/20/12 12:20 AM Re: Oh the joy of living in South Africa! [Re: Henni]
Henni Offline
Senior Member

Registered: 12/01/08
Posts: 3456
Loc: South Africa
I just received a phone call,

My Ketron upgrades are ready for collection!!!

Guess what, you'll hear no more from me today. But tomorrow, you won't be able to silence my enthusiasm - that's a solemn promise!!!

Keep well all my friends,

Henni
_________________________
Make sure you'll fly forever!

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#352822 - 10/15/12 03:50 AM Re: Oh the joy of living in South Africa! [Re: Henni]
Henni Offline
Senior Member

Registered: 12/01/08
Posts: 3456
Loc: South Africa
So here we go again...

My AJAMSONIC upgrade arrived over at our customs previous week and Monday. If I track it, delivery date was postponed on Friday for today. When I checked again just now, it has been postponed once again. It took our customs nearly two weeks & constant nagging from me to release my previous package.

Here we go again...Just had to blow off some steam although I do not feel any better!

Keep well all my friends,

Henni
_________________________
Make sure you'll fly forever!

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#352895 - 10/16/12 07:50 AM Re: Oh the joy of living in South Africa! [Re: Henni]
Ketron_AJ Offline
Moderator

Registered: 03/21/01
Posts: 3583
Loc: Middletown, DE
Henni,

I am glad we were able to resolve the bank issue by introducing you to "Western Union" and you see how fast/quick that was? One day (a little under 24hrs to send and receive payment)!!

I thougt however that if we used UPS rather than the regular post/mail, it would get to you faster. It took 5 days for the package to get to your customs from our office here in the USA, but unfortunately, we cannot 'convince' your customs to release the package any sooner. I believe however, that you should be getting the package anyday now as UPS should be a little faster than post (they have different rules).

The only reason I post this here is for others in different countries who share in what you went (are going) through. If you are experiencing issues with Bank transfers, we do accept Western Union. If you do not trust your postal service, we will insure and ship to you via UPS/DHL ... for free(*). It's our thanks to you for having our product!

Thanks,

AJ

(*) AJAMSONIC Upgrade package for AUDYA series and Retro (for older Ketron products)
_________________________
[KETRON - USA]
Design Engineer & Product Specialist.
www.KetronAmerica.com

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#352945 - 10/16/12 08:58 PM Re: Oh the joy of living in South Africa! [Re: Ketron_AJ]
Henni Offline
Senior Member

Registered: 12/01/08
Posts: 3456
Loc: South Africa
Hi AJ,

Thank you for choosing UPS. It's still with our customs. I phone them daily. If it was not for our customs, I would have had it within a week.

Their main problem was that they wanted a invoice with it. Hope that is now sorted out as I presented proof of payment.

I'm convinced that within a day or two I can start giving feedback over here on your wonderful upgrade.

Keep well my friend,

Henni
_________________________
Make sure you'll fly forever!

Top
#352948 - 10/16/12 09:55 PM Re: Oh the joy of living in South Africa! [Re: Henni]
Ketron_AJ Offline
Moderator

Registered: 03/21/01
Posts: 3583
Loc: Middletown, DE
Henni,

When we ship with UPS, 3 invoices are sent with the package - UPS keeps one, your customs keeps another at port of entry, and you should be delivered one when you sign for the product.

Let me know once you get it. At least, it's moving forward.

Thanks,

AJ
_________________________
[KETRON - USA]
Design Engineer & Product Specialist.
www.KetronAmerica.com

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#352954 - 10/17/12 04:00 AM Re: Oh the joy of living in South Africa! [Re: Ketron_AJ]
Henni Offline
Senior Member

Registered: 12/01/08
Posts: 3456
Loc: South Africa
Wow!!!

My UPS tracking history shows "Cleared from customs"!!!

AJ & all my friends over here, there's a good chance that I'll have very little sleep tonight... I feel very much ALIVE again!

Keep well all my friends,

Henni
_________________________
Make sure you'll fly forever!

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