Hi Guy`s

I received a call from Steve , just to see if I was satisfied with my T-3 and to ask if I had any questions.

I did have a couple , and we worked over the phone and it had to do with non Yamaha samples.

I explained that "it worked before , but it wasn`t working now".

So he took the time to work the problem over the phone , and even took the time to call back with a solution , so now I know what I was doing wrong.

This my friends is real customer support , just a follow up call , that turns into real help.

Steve , you are A-OK !! , and thanks again for the assist.

How many other companies or people would go to such lengths to follow up and solve a problem , before it really became a hassle.

Once again Yamaha and Steve prove why buying Yamaha is a very good deal !!

Thanks and take care

Gary 

A man who cares about his job and customers

You bet "Zuki" , how many other reps keep an eye on this forum and it`s members.

Now I know that I made the right choice !!

Later

Gary 

Ditto.....!

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mdorantes

I've had great interactions with him as well and agree with your grade.
Tom

Steve is one thing Yamaha has that no other company does...



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Bill in Dayton

I hope Steve's manager sees this post....does anyone know if he/she will?

Maybe we could find out who that person is and forward the link to them?

Maybe I should get a T3 just to have Steve on my side??? :-)

Lee

Ageed now if he can get my wife off my back and tell me how to save her hours of mix changes on a MIDI file using registration.....

She was up until 4AM working on a Sequence, I asked her this AM wht the TYROS is ON .She said she could not save her changes!!

Damm if she wasn't right. I dropped one slider hit memory and a registration saved it and recalled it all was back to normal. Didn;t have the hear to tell her ALL he changes were lost........Steve will be getting a call. IF this simple task cannot be done I will have to buy a serious WS like the Motif or M3 keep it as a fun to playback toy.

A Pa800/Pa2X will do it too

Kind regards,
Tommy

Revoicing Pre-recorded SMF Song Files on a TYROS

Individual Song Track Parameters such as Voice, Volume, Pan, Tempo, etc. can be changed by using the 'MIXING CONSOLE' function.

1) Load a Song

2) Press the [MIXING CONSOLE] button repeatedly to select Song Channels 1 - 8 or Channels 9 – 16.

3) Press the [C] button to select the 'VOICE' section in the screen.

4) Press the [^] toggle button under the display for a desired Channel and select a new Voice.

5) Press [EXIT] to return to the Mixing Console page.

6) Repeat steps 4 and 5 until all tracks are revoiced as desired.

7) Press the [DIGITAL RECORDING] button.

8) Press the [A] button to select 'SONG CREATOR'.

9) Use the [BACK] and [NEXT] buttons to display the 'CHANNEL' page in the screen.

10) Use the [A] and buttons to select 'SET UP' in the screen.

NOTE: Make sure the song is rewound to the top of the track

11) Press the [D] button “EXECUTE”


Saving the Edited Song:
1) Press the [I] button to select 'SAVE'.

2) Use the [BACK] and [NEXT] buttons to select the destination.

3) Press the '6' [v] toggle button to select 'SAVE'.

4) If necessary, rename the Song using the toggle buttons under the screen.

5) Press the '8' [^] toggle button to select 'OK' and save the Song.

Quote:

Originally posted by Kingfrog:
[B]Ageed now if he can get my wife off my back and tell me how to save her hours of mix changes on a MIDI file using registration.....

She was up until 4AM working on a Sequence, I asked her this AM wht the TYROS is ON .She said she could not save her changes!!

Damm if she wasn't right. I dropped one slider hit memory and a registration saved it and recalled it all was back to normal. Didn;t have the hear to tell her ALL he changes were lost........Steve will be getting a call. IF this simple task cannot be done I will have to buy a serious WS like the Motif or M3 keep it as a fun to playback toy.