Well Paul you will find that Dave is very good at doing his best to help all keyboard users GEM and non-GEM. We all know and respect his vast experience with electronic keyboards. Getting in contact with music electronics manufacturers is alway difficult at best. But Dave has been trying to change that in regard to Generalmusic USA and is very active on the forums here ( and where else can you communicate directly with the company's Nat'l Product and Support Manager ??? ). I can understand your past experience has been frustrating but by contacting Dave you have got in touch with the right person to try and get the info on how to best handle your Equinox problem.